DELIVERY TIMES

Standard delivery: 5-10 working days

Eire (Ireland) Expected delivery Not Available

EU countries Expected Not Available

Rest of the world Expected Not Available

If for some reason your parcel doesn’t arrive within the expected delivery time period, please contact us

Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us on 0131 226 2117 between 10.30-5.30 mon-fri, or email This email address is being protected from spambots. You need JavaScript enabled to view it.”>lin@creativecookware.co.uk  Please be ready to quote your order number and order date.

If your order has already been dispatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products. You can also of course return them to our Rose Street shop if local

Missing, incomplete or damaged orders

If your order hasn’t arrived, or arrives incomplete If your order has been dispatched but hasn’t arrived within the expected time period, please email This email address is being protected from spambots. You need JavaScript enabled to view it.”>lin@creativecookware.co.uk or call us on 0131 226 2117 10.30-5.30 mon-fri

If your order arrives and the goods are damaged, follow our Returns procedure or call us on 0131 226 2117 10.30-5.30 mon-fri.

Returns procedure

Depending on the type of product, you can make free returns via our shop.

Please see below for full details of our returns and refunds policy

1. Returns via Creative Cookware shop

Simply take a print-out of your order confirmation or the delivery note and the product you wish to return or exchange into the shop, and tell the sales assistant you bought it online.

Please make sure you also take in the payment card you originally used to buy the product.

2. Returns via Royal Mail or courier

  • Fill out your reason(s) for return on the back of the delivery note

  • Enclose the delivery note with the product, and package up securely; please use original packaging if possible, but remove original labels

  • Damaged or faulty goods postage will be reimbursed / unwanted goods postage will be the responsibility of the buyer.

  • If you have any queries please call us on 0131 226 2117 10.30-5.30 mon-fri

  • Refunds on returned items

Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

Please pack your parcel up securely, preferably using its original packaging but removing the delivery label. Include the original delivery note with the reason for return completed.

Refund policy

We want you to be happy with your purchase. If you’re not, just return the product to us or to our shop, following the instructions above, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.

Terms & conditions

If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 7 days of purchase

If you return your item to our shop we require proof of purchase and we’ll refund the original debit, credit or charge card used to purchase

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused

We’ll refund any delivery charges you’ve paid for faulty or damaged products if you return an entire order (UK orders only)

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. This will be kept in a secure way.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.